Frequently asked questions

How much will a quote cost me?
Nothing! We offer free quotations to all our customers. That’s how confident we are that we can provide you with the best service to meet your needs and budget. Please call us on 01273 329965 or email enquires@castle-construction.co.uk to arrange this.

What if you provide me with a quote and I can’t quite afford it?
At Castle Construction we believe in tailoring the solution for each and every customer. We will work with you to look at alternative building solutions more suitable to your budget.

Will I receive a guarantee?
All our building work is fully guaranteed.

Do you have a price list?
We like to provide each of our customers with a tailor-made building package to match their needs and budget. Because of this we do not have a set price list but if you call us on 01273 329965 or email enquires@castle-construction.co.uk, we will be happy to provide you with a no cost, no obligation quote.

I’ve been let down by builders before so how do I know you will do the work when you say you will?
All of our work is covered by a legal contract which you the customer and we the builder sign. The contract outlines the project in full, including start and completion dates and details of the work being carried out. This contract will be your guarantee that our builders will start the work on the agreed date and continue working as agreed for the duration of the project.

Sometimes builders have told me one price but then when the job is finished they charged me a lot more. How do I know you won’t do that?
Many builders secure projects by ‘low-balling’ estimates and then charging for ‘hidden extras’ once the work has started and the customer can no longer back out. At Castle Construction we believe that projects should be fully planned and quoted for prior to commencing, so that our customers will not be hit with any additional costs.

Do I have to pay for the whole job before you start the work?
No. We will ask you for a deposit which will secure your project start date. The project will be broken down in to a series of milestones, with a payment being required on completion of each milestone. This ensures that you are paying only for completed work. Details of the payment schedule will be outlined in your contract.

What if something goes wrong?
In life accidents do happen and unfortunately sometimes things do go wrong for example a pipe bursting as a result of work being carried out. In the unlikely event of something like this happening whilst we’re working on your property, don’t worry, because all of our builders are fully insured. You are covered by our public liability insurance up to the sum of £1 million.