Privacy Policy and Cookies
Terms and Conditions

Company Information

Registered Company Address: 30-32 Gildredge Rd, Eastbourne BN21 4SH

Registration No. 05089720 (England), VAT No. 896 4903 66


The information contained in this website is for general information purposes only. The information is provided by Castle Construction, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Castle Construction. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Castle Construction takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy and cookies

Here at Castle Construction, we respect your privacy and aim to give you full transparency on how we collect, use and share your personal information. Your privacy is of the up-most importance to us and we’re committed to ensuring we do everything possible to protect your personal data.

The purpose of this privacy policy is to inform users of our site what information we collect and how we use it. We will only collect the personal data that we feel necessary to help us carry out our services. We will also go into detail on how we use your information, your rights and how you can get in touch.

Throughout this privacy policy, when we refer to ‘we’, ‘us’ or ‘our’, we mean Castle Construction.

What is included in this privacy policy?

What is personal data?

Personal data is information that relates to an identifiable person who could be identified as an individual based on the information provided such as name or email address. Personal data is regulated by the Data Protection Act. The EU-wide General Data Protection Regulation (GDPR), brought into law on 25 May 2018.

What information do we collect from you?

We may collect personal information from you when you use our site. All information collected will be kept secure and will only be used for the purposes it was collected for, unless agreed otherwise. All information is collected in accordance to this privacy policy, Data Protection Laws, Clinical Records Retention periods and Clinical Confidentiality Guidelines.

Online enquiry forms

We use online contact forms for on-site enquiries. If you make an enquiry, we’ll collect the following:

Other information we may collect

From time to time, we may also collect the following information through forms on the site, whether we’re running promotions, recruitment campaigns or customer surveys:

We use a third-party service, WordPress for the forms on our site. WordPress is a product by Automattic Inc. For more information about how WordPress processes data, please see Automattic’s privacy policy.

How do we use your personal data?

Depending on the reason that we collected your personal data, we may use your information in the following ways:

Non-personal data

Google Analytics

We have a tool called Google Analytics installed on our site so that we can monitor performance which allows us to make continuous improvements. This helps us to ensure our customers receive the best experience possible. We use this tool to gather non-personal statistical data such as the following:

This information can’t be tracked back to you. For more information on how Google Analytics possesses this information, visit

Your rights

 Under the current General Data Protection Regulation, you have the following rights:

If you’d like to exercise any of the rights above, get in touch via phone, email or post. Please note, there may be some exemptions to these rights.

Confidentiality and security

Confidentiality of your personal data is of the upmost importance to us. We’re committed to protecting the information you’ve provided and we fully comply with Data Protection Legislation.

We have a number of organisational processes in place and technical security measures in place to help us keep your data safe. We will hold your personal data for as long as necessary, depending on why it was collected and in accordance with applicable UK laws.

Please note, the transmission of information via the internet cannot be completely guaranteed as completely secure. To make sure we do all we can to keep your data secure, we have several procedures and security features that help to minimise the risk of data breaches or unauthorised access.

Disclosure of your personal data

In some circumstances, we may have to disclose your personal data with a carefully selected third-party so that they can provide a service that you’ve request on our behalf. Any third-parties that we use are carefully selected and must adhere to our vigorous data security standards.

We may also disclose your personal data if we believe it is required by law, regulation or other government authority to protect the rights of Castle Construction or the public. We may also co-operate with law enforcement agencies in official investigations if necessary or requested.

Accessing your personal data

You may request to access your data, and in some instances, can request for it to be transferred via email. In some instances, you may send us personal information over email. Email is not a secure method of information transmission, and we ask that you understand the risks involved in doing so.

You can also request the correction of any mistakes or to update any information that we hold about you so that our records are accurate.

You also have the right to request that we delete your data from our records, however, we may require to hold a minimal amount to allow us to suppress any communications in the future.

If you’d like to make a request to access your personal data or request that we delete your data from our system, please contact us via phone, email or post.


What are cookies?

A cookie is a small file of letters and numbers that is downloaded onto your computer when you visit a website. Cookies are used by many websites and can do several things, e.g. remembering your preferences and counting the number of people looking at a website.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. To find out more about cookies, and how to control them, visit

We aim to provide the best digital service to you whilst at the same time fully protecting your privacy.  If you don’t wish to enable cookies, it means that your experience of using our site may be impaired – as some of the cookies that we use help us to identify and resolve errors. What’s more is that some cookies allow us to determine relevant products or information to show you when you’re browsing, helping you to find information you’re after, quicker.

Terms and Conditions

Terms and Conditions of Supply of Goods and Services

Business Day means a day other than a Saturday, Sunday or bank or public holiday.

CRA 2015 means Consumer Rights Act 2015.

CCR 2013 means Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Commencement date means the date we accept your Order in accordance with clause 2 below.

Completion means the date the Services are completed in full and in accordance with these Terms as more fully set out at clause 4 below.

Consumer means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

Contract means the contract between you and us for the supply of Services in accordance with these Terms.

Customer or “you” and “your” means the person(s) named in the Quote who purchases the Services from us.

Goods means those goods or materials required to perform the Services.

Order or “order” means the order of Services made by you.

Personal Data means the personal data to be shared between you and us under the Contract as defined below.

Premises means the location at which we will perform, or procure the performance of, the Services.

Price the price of the Services as set out in the Quote.

Quote means the Services quotation and job specification which may include a schedule of payment(s) and Works as defined below.

Services means the services, including the supply of Goods, supplied by the Supplier to you as set out in the Quote.

Snagging or “snagging” means any outstanding work to be done by us under the Contract.

Snagging List means a schedule of Snagging work detailed by you upon our request.

Start Date or “start date” means the provisional date or date range in the Quote on which the works start on the Premises.

Supplier or “we”, “our” and “us” means Castle Construction Limited, a company registered in England and Wales with company number 05089720 whose registered office is at 30/32 Gildredge Road, Eastbourne, East Sussex, BN21 4SH. Our registered VAT number is GB896490366.

Supplier Personnel means all our employees, officers, staff, other workers, agents and consultants, our affiliates and any of our subcontractors who are engaged in the performance of the Services from time to time.

Terms means these terms and conditions as amended from time to time.

Works or “work” or “works” or “Project” means any work to be done in the supply of Services under this Contract, including works or Goods over and above those specified in the Quote (Additional Works in accordance with clause 10 ‘Variations and Extras’).

1. These terms

2. Basis of the contract

3. Commencement

4. Completion

5. Our obligations

6. Supply of Goods

7. Your obligations

8. Charges and payment

9. Additional information and excluded works

10. Variations and Extras

11. Guarantees

12. Complaints

13. Cancellation

14. Limitation of liability

Limitation of liability for Business Customers Only:

15. Termination and Suspension

16. Consequences of termination

17. Force majeure

18. Your personal data

19. Variation

No variation of this Contract by you shall be valid or effective unless it is in writing, refers to this Contract and is duly signed or executed by, or on behalf of, each party.

20. Assignment

21. Set-off

22. No partnership or agency

Nothing in this Contract constitutes, or shall be deemed to constitute, a partnership between the parties nor make any party the agent of another party, or authorise either party make or enter into any commitments for or on behalf of the other party.

23. Severance

24. Waiver

25. Third party rights

26. Notices

27. Entire Agreement

28. Governing law

29. Jurisdiction